Privacy Policy

Last updated: 05.02.2025

At Lifelong Kitchens, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store and protect your data when you interact with us, whether online or in person.

1. Information we collect
We may collect and process the following personal data:

Personal details: Name, email address, phone number and home address.
Project information: Details about your home renovation needs, including measurements and design preferences.
Marketing preferences: Your choices regarding receiving updates, promotions and newsletters.
Website usage data: Information about how you use our website, including IP address, browser type and pages visited

2. How we use your information
We use your personal data to:

Provide and manage our services, including consultations, quotes and installations.
Communicate with you about your project, including updates and follow-ups.
Send newsletters, promotions and special offers (only if you have opted in).
Improve our website and customer experience through analytics.
Comply with legal obligations.

3. How we store and protect your data
We take appropriate technical and organisational measures to ensure your personal data is secure. This includes:

Secure servers and encrypted transactions.
Restricted access to personal data within our company.
Regular review of our security procedures to prevent unauthorised access.

4. Sharing your information
We do not sell or rent your personal data to third parties. However, we may share your information with:

Trusted service providers that assist us in delivering our services (e.g., couriers, payment processors, IT support).
Legal authorities if required to comply with legal obligations or protect our rights.
Marketing platforms where you have consented to receiving promotional material.

5. Your rights
You have the following rights regarding your personal data:

Access: Request a copy of the information we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request deletion of your personal data where applicable.
Opt-out: Withdraw consent for marketing communications at any time.
Restrict processing: Request that we limit how we use your data.

To exercise these rights, please contact us at showroom@lifelongkitchens.co.uk.

6. Cookies and tracking
Our website uses cookies to improve user experience and analyse website traffic. You can manage cookie settings through your browser preferences. For more details, see our Cookie Policy.

7. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically.

8. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Lifelong Kitchens
1 Vulcan Way, Eaton Socon, St Neots PE19 8TS
showroom@lifelongkitchens.co.uk
01480 220908